Return & Refund Policy
At Ramyaroopa, we strive to provide you with high-quality clothing and an exceptional shopping experience. We understand that occasionally, issues may arise where you may need to return or exchange a product. To ensure your satisfaction, we have established the following 48-hour return and refund policy:
Eligibility for Returns and Refunds:
- You may request a return or refund within 48 hours of receiving your order.
- To be eligible, the item(s) must be in their original condition, unworn, and with all tags and labels intact.
- Returns will be accepted for reasons including but not limited to:
- Color mismatch: If the received product significantly differs in color from what was displayed on our website.
- Bad quality: If the product is damaged, defective, or of poor quality
- Please make sure to send us the video of unwrapping or unboxing.
How to Initiate a Return or Refund:
- To initiate a return or refund, please contact our customer support team within 48 hours of receiving your order.
- You can reach our customer support team via email at contact@ramyaroopa.com or through our customer service hotline at +91 7020403993 (9 AM to 9 PM).
- Provide your order number and a detailed explanation of the issue you are facing with the product.
Return Process:
- Once your return request is approved, you will receive instructions on how to return the item(s) to us.
- You are responsible for the shipping cost of returning the product unless the return is due to our error.
Inspection and Refund:
- Upon receiving the returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
- If the item(s) meet our criteria, we will process your refund within 5-7 business days.
- Refunds will be issued via the original payment method used for the purchase.
Exchange Option:
- If you prefer an exchange for the same item or a different color, please let our customer support team know, and we will do our best to accommodate your request, subject to availability.
Non-Eligible Items:
The following items are not eligible for return or refund:
- Items that have been worn, washed, or altered.
- Items with missing tags or labels.
- Custom-made or personalized items.
- Items damaged due to misuse or neglect.
Questions and Assistance:
- If you have any questions or require assistance with your return or refund request, please do not hesitate to contact our customer support team.
We value your trust and aim to provide you with the best possible shopping experience. If you have any concerns or issues with your order, please reach out to us within the 48-hour window, and we will work diligently to resolve them to your satisfaction.
Thank you for choosing Ramyaroopa for your clothing needs.